Dear Jamie

It was a real pleasure having you as our real estate agent for the rental house in West Los Angeles (WLA). Your professionalism and dedication to a customer isabsolutely beyond what we could have expected from an agent.

First of all, we are most impressed with your customer oriented attitude, your real estate knowledge and your versatility with technology. You are easily accessible and have always returned our calls within a very short time, mostly within the hour. This is especially helpful as we are from the East Coast and were staying in WLA only for two brief one week period.

We really appreciate your candid and helpful professional analysis of the local rental market as well as necessary improvement. You also impressed us with the ability to use technology by being able to list the property on your web pages/MLS within a mere 2 hours after you took the photos. Frankly, we thought it would be days (if not weeks), before the listing would have been completed. You certainly have pushed the real estate agency performance to the cyber speed!

Your excellent knowledge and assistance explain why the house was successfully contracted within 48 hours of the posting! We are so glad that we have you as your agent! Please do not hesitate to use us as your reference in the future.

Thanks.

Dr. & Mrs. G.H. Lee
Kennett Square, PA
September 15, 2001